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Frequently Asked Questions

Page history last edited by khaller 9 years, 7 months ago


Hardware Questions




My pen isn't writing where I want it to.


Your ActivBoard needs to be calibrated.  Find information here on how to calibrate your ActivBoard.






How do I get my ActiVotes to work?


You will first need to register your ActiVotes to your Promethean board or ActivHub. To determine which version of ActiVotes you have and find information on registering your slate, check out the ActiVotes page on the wiki.





How do I get my ActivExpressions to work?


You will first need to register your ActivExpressions to your ActivHub.  For information on how to register your ActivExpressions, check out the ActivExpressions page on the wiki.




How do I get my ActivSlate to work?


You will first need to register your ActivSlate to your Promethean ActivBoard or ActivHub.  To determine which version of ActivSlate you have and find information on registering your slate, check out the ActivSlate page on the wiki.


How long will the ActivSlate last between charges?


The ActivSlate will last for 24 hours of constant pen to surface use.  They typical classroom usage is 3 hours per day, which would equate to charging once every two months.  The ActivSlate will automatically enter into sleep mode when the ActivPen has not been in contact with the surface for 1 to 10 minutes.  The user can define how many minutes until the ActivSlate will enter sleep mode by clicking on the orange circle on the ActivSlate. 


How long will it take to charge the ActivSlate?


Three hours


Software Questions







My floating keyboard does not appear when I click on the tool.


This is an Operating System specific issue with OS X 10.6 where the on-screen keyboard won't initialize using the ActivInspire tools.
The work around is
1. Open System Preferences > Language and Text > Input Sources
2. Check the box "Show Input Menu in Menu Bar"
3. Click on the icon in the main menu bar at the top of your screen.

4. Select  "Keyboard Viewer" from the drop down menu on the main menu bar to initialize the on-screen keyboard. 









Training and Support


How can I get training for my Promethean products?

Promethean and Broward County have several options for training.


Online: You can access free courses on Promethean Planet for the ActivStudio and ActivInspire software as well as a course on the learner response systems including the ActiVotes, ActivExpressions and ActivEngage.


Face-to-Face: Both the Department of Instructional Technology and the Teacher Technology Support Center are trained to support schools using Promethean.  You can access their contact information through the links below.


Department of Instructional Technology - http://instructionaltech.org/staff-development/ 

Teacher Technology Support Center (TTSC) - http://www.broward.k12.fl.us/ttsc/home.html 


You can also find lesson ideas and collaboration sessions by visiting our ActivEducator Learning Communities page on the wiki.  These are monthly meetings of teachers from around the district using Promethean.


I am having a technical issue with a product.  Who do I call to get assistance?


Promethean has a customer care center that you can reach at 888-652-2848, option #3.  You can also access some technical support information on the Promethean Knowledgebase.


I would like to know more about Promethean Products.  Where can I find information?


You can find information on all of Promethean products by going to the Promethean World website.


I am interested in purchasing Promethean products.  Who do I call?


Robb Yasenka of Engaged Learning Solutions is the sales partner for Broward County Public Schools.  He can assist with quotes for products and the sales process. 

Email: ryasenka@engagedlearningsolutions.com

Phone: (954) 494-2629


Curriculum Integration and Lesson Building


Where can I find pre-made lessons to use with my Promethean products?

You can find over 65,444 free resources on Promethean Planet


Is there a way to search the lessons on Promethean Planet by state standard?

Yes, use this link to search by state standards. Select Florida from the State drop down arrow. 


Are there any meetings in Broward County where I can learn more about creating lessons?


Yes!!!  We hold monthly meetings at Tropical Elementary where you can learn, collaborate, and share with other district teachers on lesson building strategies.  Find more information by checking out the ActivEducator Learning Communities page.



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