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Page history last edited by M H 10 years, 6 months ago
ActivPens come with a 1-year warranty. Occasionally, an ActivPen may become defective.  Before contacting Promethean about a defective ActivPen, please conduct the following tasks to ensure it is the ActivPen that is defective and not the ActivBoard or ActivDriver.
  • Try the defective ActivPen on a different board that you know is working
  • Try another ActivPen on the original board
  • Attach another computer to the original board and try the original ActivPen (the one you believe is defective)
  • Ensure you have the latest driver loaded on the computer 


Getting a replacement for your ActivPen can be initialized by contacting Promethean's customer care team.  They can be reached by telephone at 888-65-ACTIV, option #3 or by email at na.support@prometheanworld.com


When you contact customer support, please have the following information ready:


Serial Number for ActivBoard (can be found on the back, bottom left side of the board)
Contact Name

School Name

School Address



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